Assessor Resource
ICASAS204A
Record client support requirements
Assessment tool
Version 1.0
Issue Date: May 2024
This unit applies to frontline technical support personnel who provide information and communications technology (ICT) client support in a small or large office environment. Communicating effectively and simplifying technical problems are key components of client support roles.
This unit describes the performance outcomes, skills and knowledge required to record, prioritise and escalate client support requests.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)